General

How do I choose the right piece for my space?

Each item's product page lists exact dimensions, materials and capacity to help you plan. This information is found in the description of each product.

You can also follow us on Instagram and TikTok @kiyana.interiors for interior styling inspiration.
How do I clean and care for my Kiyana Interiors pieces?

Care varies by material. Most ceramic and stoneware pieces are generally dishwasher and microwave safe, unless otherwise stated. Rattan pieces should be wiped clean only for durability of the product. Full care instructions are listed on each individual product page - please check before first use.
The product I want is out of stock. How often do you restock?

Because many of our pieces are handcrafted in small batches, restocking timelines may vary. Products will be restocked every 2-3 months, unless discontinued. Sign up to be notified as soon as products are back.
Why do pieces vary slightly from the photos?

Most of our pieces that are hand-painted, hand-thrown or hand-woven can have gentle variation in colour, pattern or texture between individual items. It's part of what makes each piece unique.

Shipping Policy

When can I expect my order to arrive?

We aim to process orders within 1-2 business days, products typically arrive within 3-5 working days.
Where do you ship?

We currently ship across the UK only.
How much does shipping cost?

Standard UK shipping is £4-5.
My package was damaged during transit. What should I do?

We're sorry to hear that. Please contact us at hello@kiyanainteriors.com within 2 days of delivery with your order number and a photo of the damaged item and packaging,

We will be happy to figure out a solution to the problem.

Returns

My item was returned to sender - what happens now?

If a package is returned to us (usually due to an incorrect address or failed delivery attempt), we'll contact you to arrange redelivery or a refund, minus any return shipping costs where applicable.
Can I return an item?

All return requests must be made within 14 days of delivery.

Items must be unused and in their original condition and packaging to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are also not responsbile for return shipping costs incurred.

Please email us at hello@kiyanainteriors.com for any returns BEFORE sending your order back. Please share your order number and the reason for returning within the email. Include a note requesting a refund for the item(s) and your order ID.

Please see our full Returns Policy for more information.

Ordering Questions

My order has arrived but it's not as I expected - what can I do?

Because many pieces are handcrafted, slight variation from the product photos is normal (see above). If something has arrived damaged or faulty, contact us at hello@kiyanainteriors.com with your order number and photos, and we'll find a solution.
When will I be charged for my order?

You'll be charged in full at the time you place your order.
I don't see my question here - can I contact you directly?

Of course - reach us at hello@kiyanainteriors.com and we'll get back to you as soon as we can.